Refund policy

Returns and refunds

You have 14 days after your order is delivered to request a return.

What can be returned
Because our products are skincare and personal care items, we can only accept returns of items that are unopened, unused and in their original sealed packaging. For hygiene and safety reasons, we cannot accept returns of products that have been opened or used, unless they arrived damaged, defective, or are not what you ordered.

How to start a return
Email us at habonmohamed759@gmail.com with your order number and the reason for the return. Once approved, we will email you the return address and instructions. Items sent back without first requesting a return will not be accepted. Unless the return is due to our error or a damaged item, return shipping costs are paid by the customer.

Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo. We will refund you or send a replacement, and in most cases you will not need to return the item.

Items we cannot accept back
Opened or used skincare products (unless damaged or defective as described above), sale items, and gift cards.

Exchanges
The fastest way to get a different item is to request a return of the one you have and place a separate order for the new item.

European Union 14-day right of withdrawal
If your order is shipped to the European Union, you have the right to cancel your order within 14 days of delivery without giving a reason, in line with EU consumer law. Sealed products must be unopened and unused; EU law does not require us to take back sealed cosmetic products once the seal has been broken for hygiene reasons.

Refunds
Once we receive and inspect your return, or approve a damaged-item claim, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at habonmohamed759@gmail.com.

Orders that do not arrive
If your order has not arrived within 25 business days, see our Shipping policy or email us and we will investigate or refund you.